Refund Policy & FAQ

Last updated: June 2026  ·  Questions? Contact us

💳 Refund Policy

Because ToolHub Pro subscriptions are activated manually by our team after verifying your payment, and because digital access is granted immediately upon activation, our refund policy is as follows:

General rule: Refunds are not provided once a Pro subscription has been successfully activated and access has been granted. However, we review all refund requests fairly and on a case-by-case basis.

When You May Be Eligible for a Refund

✅ Eligible Cases

  • Payment was deducted but subscription was never activated after 48 hours
  • Duplicate payment was submitted for the same period (technical error)
  • Payment was rejected by our team but funds were already deducted from your account
  • A major technical issue on our side prevented Pro features from working for an extended period

❌ Not Eligible

  • You changed your mind after Pro access was activated
  • You forgot to cancel before a renewal period (we do not auto-charge)
  • Partial use of the subscription period
  • You submitted incorrect payment details or an invalid receipt
  • Your account was suspended for violating our Terms of Service

How to Request a Refund

Note: ToolHub does not auto-renew subscriptions. You will never be charged without initiating a new payment yourself. There is no risk of unexpected charges.
Frequently Asked Questions

Everything you need to know — click any question to expand the answer.

All
Account
Pro & Pricing
Payments
Tools
Do I need an account to use ToolHub?+
No. Most ToolHub tools are completely free and work without any account or login. An account is only required if you want to purchase and use Pro features. Simply visit the site and start using the tools.
I didn't receive my verification email. What should I do?+
First, check your spam or junk folder. Verification emails sometimes land there. If you still can't find it, contact us through the Contact page with your registered email address and we will manually verify your account.
How do I reset my password?+
Go to the Login page and click "Forgot Password?". Enter your email address and we will send you a password reset link. The link is valid for 1 hour. After resetting, you can log in with your new password.
Can I delete my account?+
Yes. Contact us through the Contact page with your registered email and a request to delete your account. We will permanently delete your account and all associated data (payment history, subscription records) within 48 hours. Note that this action is irreversible.
What is included in Pro?+
ToolHub Pro unlocks all premium tools on the site, removes feature limits, enables bulk export and advanced options, removes watermarks where applicable, and gives you priority customer support. New Pro tools are added regularly and you always get access first.
What is the difference between Monthly and Yearly plans?+
Both plans give you identical Pro access. The Monthly plan costs $6/month and is billed each month. The Yearly plan costs $60/year — equivalent to 10 months for the price of 10, giving you 2 months free (saving 17%). The Yearly plan is the best value if you plan to use ToolHub long-term.
Does Pro auto-renew? Will I be charged automatically?+
No. ToolHub does not auto-renew subscriptions. You will never be charged automatically. When your Pro subscription expires, your account simply reverts to the free plan. To renew, you initiate a new payment manually — you are always in full control.
How much does Pro cost in PKR?+
Pro is priced in USD ($6/month or $60/year). The PKR equivalent is calculated live based on the current USD exchange rate shown on our Pricing page and Checkout page. The PKR amount shown is always up-to-date so you know exactly what to transfer.
Can I share my Pro account with others?+
No. Pro subscriptions are for individual use only. Sharing your account credentials or Pro access with other people is a violation of our Terms of Service and may result in your account being suspended without a refund.
Will free tools always remain free?+
Yes. Our commitment is that all currently free tools will remain free. Pro plans are only for additional premium features — we will never lock currently free tools behind a paywall.
How long does payment verification take?+
Our team manually reviews payments, typically within a few hours of submission. In most cases, your Pro subscription is activated the same day. During busy periods or outside business hours, it may take up to 24 hours. If it has been more than 24 hours, contact us with your Reference Code.
What is the Reference Code and why is it important?+
Your Reference Code (e.g., TH-A1-M3K9X) is a unique code generated specifically for your payment. It links your bank or JazzCash transfer to your ToolHub account. Always include this code in your transfer description and enter it on the checkout form. It helps us verify your payment instantly and prevents duplicate submissions.
My payment was rejected. What do I do?+
Payment rejections usually happen due to unclear receipts, incorrect amounts, or missing transaction IDs. Contact us via the Contact page with your Reference Code and original payment details. If your payment was genuinely deducted, we will work with you to resolve it — see our Refund Policy above for eligible cases.
Can I pay with a credit/debit card?+
Currently, ToolHub accepts payments via Bank Transfer (Bank Alfalah) and JazzCash. International card payments (Stripe/PayPal) are planned for a future update. We will announce this when it becomes available.
Where can I see my payment history?+
Log in to your account and click your name/avatar in the header → "👤 My Account". Your complete payment history is shown with dates, amounts, reference codes, transaction IDs, and current status for each payment.
I submitted the wrong amount. What happens?+
Contact us immediately through the Contact page with your Reference Code before our team verifies the payment. If you paid less than the required amount, we will ask you to top up the difference or resubmit. If you paid more, we can arrange credit toward your next subscription.
Why is a tool not working?+
Some tools rely on third-party services which may occasionally be down. Try refreshing the page or clearing your browser cache. If the issue persists, contact us through the Contact page describing which tool is not working and what error you see.
Are downloader tools safe to use?+
Yes. Our downloader tools process only the URL you provide and deliver the media file directly to your device. We do not store any files you download, and we do not log submitted URLs. Always ensure you have the legal right to download content before doing so.
Will new tools be added?+
Yes! We regularly add new tools based on user requests and popular demand. Pro subscribers always get early access to new tools. If you have a tool suggestion, send it to us through the Contact page — we love hearing from users.
Can I use ToolHub tools for commercial projects?+
Free tools are for personal and non-commercial use unless otherwise stated. If you wish to use ToolHub tools for commercial purposes, contact us to discuss appropriate use. Content you generate using our tools (captions, calculations, text) belongs to you.

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